Delivery Area

• We're pleased to offer shipping to most countries worldwide for the products available on our site. However, please note that due to the complex weather conditions in Iceland, shipping times may be slower and a minimum shipping fee of $85 will be charged. If you're located in Iceland and wish to place an order, please contact us first at [email protected].

• Regrettably, due to current unfortunate circumstances, we are unable to offer shipping to Ukraine at this time. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

• Should you have any questions or concerns about our shipping policy, please feel free to reach out to us.

Free Shipping Policy

• We're happy to offer free shipping to the United States for orders exceeding $45 in value.

• Free shipping is also available to most countries (excluding Iceland) for orders over $45. Unfortunately, due to current events, we are unable to ship to Ukraine. We apologize for any inconvenience this may cause and appreciate your understanding.

• For orders to be shipped to Iceland, a minimum shipping fee of $85 will be charged.

• If you have any questions or need to ship to other countries, please don't hesitate to contact us at [email protected].

• For those who need their orders quickly, we also offer international express shipping for an additional fee. Please contact us at [email protected] if you require this service.

The Shipping Process (in Working Days) Is as Follows:

• Delivery times = Process time (order preparation) + Shipping time

• Order preparation

Once we've received your order information, we'll begin processing your order:

The preparation of your order can take between 2-10 working days. Please note that some customized lamps may require additional preparation time. Once your order has been shipped, we'll send you an email with detailed shipping information, including a tracking number and a link to the tracking website.

Here's what happens during order preparation:

(1) We check the stock availability of your ordered items.

(2) We confirm if any items in your order require customization.

(3) We verify your shipping address.

(4) We reconfirm that the items in your order comply with our Shipping Policy.

(5) Once everything is verified and ready, your order will be shipped from our warehouse.

You must provide a detailed shipping address, including the street number. If this information is missing or incomplete, our customer service team will reach out to you, which could potentially delay shipment.

Once your order is on its way, we'll send you an e-mail containing a tracking number and a link to the tracking website. This way, you can keep an eye on your order's journey to your doorstep.

• For faster shipping, please contact the customer service team.

Please note: The information provided above is for reference only. Shipping times can vary depending on the region, even within the same country. We're always striving to improve our service and are dedicated to partnering with the best carriers for more efficient deliveries.

If your order has been shipped, the fast shipping fee is not refundable (including Hong Kong EMS, FedEx and other fast shipping methods).

Delivery Time

Please note that the delivery times we provide are estimates and largely depend on the shipping time.

Stock levels displayed on our website are based on information we receive from our own warehouse or the manufacturer's warehouse. However, these stock levels can change rapidly. Therefore, an 'In Stock' indication on our website does not guarantee that the item is currently available. It's possible that by the time you place your order, the item may have been sold out.

We kindly advise you not to schedule any electrician or installation services based on the stock levels and delivery times indicated on our website. It's best to schedule these services only after your item has arrived to avoid any inconvenience.

Tariff

Please be aware that for parcels with a maximum side length exceeding 60cm, there may be customs duties applied. Typically, this occurs around 5% of the time. In such cases, we will cover 20% of the duty amount. For most shipments to the USA and other European countries, the customs duties range between $0-$25 per piece.

If you're uncertain or need more information, please contact us at [email protected]

Compensation for Late Delivery

We understand the importance of timely delivery. If your goods do not arrive within the estimated timeframe, we sincerely apologize for the inconvenience. In such cases, we offer a compensation of 10% of the order price for the delayed items. We always strive to ensure that your goods arrive on time.

Q&A

When will I receive my order?

You can estimate your delivery date based on the date you placed your order and the shipping times provided. You can also track your order for more detailed information (see "How to track my order?"). Typically, orders are delivered within two months, depending on your shipping address and the product you've ordered. If your order hasn't arrived within this timeframe, please contact our customer service team at [email protected] for updates.

How to track my order?

Once your order has been shipped, you'll receive an email containing a tracking number. To track your order, visit https://www.17track.net/en and enter your tracking number. Alternatively, you can contact our customer service team at [email protected] for the latest logistics information.

Do you ship to my country?

We ship to most countries. If you're unsure whether we can ship to your location, please contact us at [email protected]. Please note that due to current circumstances, we are unable to ship to Ukraine. We apologize for any inconvenience this may cause and thank you for your understanding.

Will I be responsible for customs duties? If so, how much do they cost?

Customs duties may apply for parcels with a maximum side length of more than 60cm, though this generally only occurs around 5% of the time. If duties are applied, we will cover 20% of the cost. Typically, customs duties range from $0-$25 per piece.